Job Description:
At The Gravity Vault Indoor Rock Gyms, our mission is to ensure every climber has a positive and memorable experience. We’re committed to fostering a welcoming, diverse, equitable and inclusive environment for our customers and team members alike. Our success depends on the passion, reliability and professionalism of our staff. We take pride in our team-oriented culture built on mutual respect, collaboration and a work hard/play hard spirit.
The Gravity Vault Melville is looking for enthusiastic and reliable Instructors to join our team. If you love working with people of all ages and have a passion for climbing, this is a great opportunity to share that excitement with others. As an Instructor, you'll play a key role in creating an outstanding customer experience. Your responsibilities will include teaching climbers of all skill levels, ensuring a safe and clean environment, and helping maintain the high standards of our facility.
Key Responsibilities:
- Greet and assist customers at the front desk, using our POS system to manage check-ins and sales.
- Provide information and support for memberships, programs, retail purchases and general inquiries both in person and over the phone.
- Lead private belay sessions, youth and adult classes, birthday parties and seasonal camp programs.
- Monitor and uphold safety standards throughout the facility for both staff and guests.
- Assist with daily cleaning and operational procedures, including opening and closing duties.
- Perform other job-related duties as assigned.
Requirements:
- Evening, weekend and Holiday availability is required
- Strong communication and customer service skills.
- Climbing experience is a plus but not required. Comprehensive training will be provided.
- Experience working with children is strongly preferred.
- The minimum availability* for the Instructor position is as follows:
- At least one weekday closing shift (5 pm to 10:30 pm) with the ability to work a minimum of a 4 hour shift
- One full weekend day (9 am to 8:30 pm) within which you may be scheduled for up to an 8 hour shift.
Compensation & Benefits:
- Salary range: $16.50/hour - $18.00 per hour - dependent on experience.
- Complimentary multi-facility Gravity Vault membership after introductory period.
- Access to pro-deals through our outdoor industry partners.
- Retail shop discounts.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion/creed, national origin, ancestry, alienage or citizenship status, age, disability, sex, sexual orientation, gender, gender identity, marital status and partnership status, pregnancy, or any other characteristic protected by applicable federal, state, or local laws.
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